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Thomas Cook Group plc
Sustainability Report 2011
Welcome to the Thomas Cook Group Sustainability Report 2011. Click on the postcards to see our responses to some challenging sustainability questions, as well as responses from industry experts.
Can tourism be sustainable?
This year, we’ve been asking ourselves and our industry:
Can tourism be sustainable?
Answers on a postcard
Harold Goodwin, International Centre for Responsible Tourism
Ruth Holroyd, Thomas Cook
What are the benefits of promoting a sustainable supply chain?
This year, we’ve been asking ourselves and our industry:
What are the benefits of promoting a sustainable supply chain?
Answers on a postcard
Sören Stöber, Travelife
Andrew Cooper, Thomas Cook
In-flight waste – is the aviation industry doing enough to reduce this environmental impact?
This year, we’ve been asking ourselves and our industry:
In-flight waste – is the aviation industry doing enough to reduce this environmental impact?
Answers on a postcard
Ernesto Robayna Fernández, Gran Canaria Airport Head Office
Victoria Barlow, Thomas Cook
What difference does an engaged workforce make?
This year, we’ve been asking ourselves and our industry:
What difference does an engaged workforce make?
Answers on a postcard
Gary Fox, Business in the Community
Nancy Brock, Sustainable Business Manager
How can tourism not only safeguard but benefit destination communities?
This year, we’ve been asking ourselves and our industry:
How can tourism not only safeguard but benefit destination communities?
Answers on a postcard
Dr. Ines Carstensen, Futouris
Jo Baddeley, Thomas Cook UK & Ireland
Group CEO statement
“Our business and sustainability strategies continue to work towards delivering our Group vision of ‘going further to make dreams come true’. Sustainability adds value to all areas of our business.”
Sam Weihagen Read more
Performance
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73.7g
CO2 per revenue passenger kilometre – among the lowest in the airline industry
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91%
customer satisfaction for Thomas Cook North America, France and the Netherlands
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3.87
Group-wide employee engagement score
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£708,990
total Group-wide contribution to the community